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5 Ways to Effective Customer Service Delivery

By Marcela

Organizations regularly redefine customer service to maintain their competitive advantage or to improve their competitive status within the marketplace. However, they only end up tweaking customer service delivery or re-engineering what they are already doing without truly understanding if what they are doing is indeed correct.

The tiered service delivery model is a favourite among customer-oriented services. Most often tiers are based on an escalation process with the initial tiers representing technology layers, such as self-service then migrating upward to more hands on, consultative support. Service transformation becomes somewhat inhibited, for example, as decisions on what services are to be delivered through self-service prove challenging. The traditional approach results in a tier one: self-service, a tier two: processing, and finally a tier three: consultative layer that delivers service. This model is restricted because it mixes both the business tiers with the channel tiers resulting in confusion over the ‘who’ and ‘how’ of the various service delivery components. There are in fact 5 business tiers that support and deliver service that are separate from the various service channel tiers that customers can use to access a service type.

Business Tiers

The business tiers are composed of three distinct groups: strategic, tactical and operational. The strategic tier defines the strategic aspects of service delivery and is associated with direction setting. The tactical tier consolidates centres of expertise to interpret the strategic direction and to provide tactical guidance to the delivery of service to customers. Finally, the operational tier executes the delivery of service directly to the customer according to the guidelines and parameters set down by the tactical and operational tiers. However, the operational delivery arm is further decomposed into three sub-tiers: simple, complex and unique customer requests. [Read more…]

Filed Under: Business

4 Reasons Why Your Business Will Fail

By Marcela

Did you know that according to recent research, only half of new businesses survive? This means that if you are planning to start a new business then you have a 50% chance of making it.

Of course, you have to work on increasing your chances of survival. One way to do this is by learning why businesses fail. You can then apply this knowledge not to make the same mistakes.

According to recent data, here are 4 major reasons why new businesses fail.

1. Poor Management Of Finances

You need to stay updated on the inflow and outflow of money. Without this information, you will not be able to handle your finances well. Research has shown that 30% of new businesses lose money.

Sometimes new businesses don’t have the skills to manage their expenses, do taxes, or manage cash flow. Of course, you can easily avoid this.

Solution: Hire a professional accountant and if you can’t do that then use accounting software. This way all your records will be in one place and you can utilise this data to manage your finances well.

2. Failure To Understand Target Audience

To penetrate any market, you need to understand audience behaviour. This can only be understood through data and metrics. Customer experience is a major factor in maintaining brand loyalty and so you need to provide a unique experience.

This can’t be done unless you understand your customer preferences, behaviours, and needs to strategise effectively.

Solution: Always be updated with the latest trends and market research. Integrate an effective customer relationship management (CRM) system to enhance customer experience by understanding key data. [Read more…]

Filed Under: Business

How to pick the best Conveyor Parts Supplier

By Marcela

If you are looking to find a company that will supply parts for your conveyors then you may feel rather overwhelmed by the amount of companies out there that can supply you with these. It can be difficult knowing what basis you should compare them on. It is so important that you do find the very best suppliers and therefore you get parts that you can rely on and that you know will be well proceed and give you good value for money. Trying to find these can be tricky.

You could start by just doing a general internet search to see what is available. However, this can be overwhelming. You will get a list of companies and you will be able to check out their websites but you will not be able to find out much more about them. Although you will be able to find out something about them from the website, it is useful to try to find out more information as well. [Read more…]

Filed Under: Business

Get the Financing You need to take Your Business Higher

By Marcela

Having a dream of running a small business is great, but it takes hard work to create something that’s going to last through decades. Will market demand continue to be strong? What about the competition in the market? If you aren’t constantly changing your strategy, you risk being left behind as trends take over and customer tastes change rapidly. Service, visibility, and pricing demands will all impact your success as a small business. Yet there is one topic that needs to be discussed if you want your business to last: financing. More to the point, it’s time to talk about small business loans in particular.

small-business-loan

First Step: Acceptance

You need to accept that not all small businesses can be run without seeking financing of some sort. Trying to convince the local high street bank that you need a loan can be like trying to get across the Atlantic with just a small canoe. Step outside of the box and think about other ways to get the financing you need. This acceptance is hard, and many small business owners never make it past this first step. Don’t let it happen to you as well! [Read more…]

Filed Under: Business Tagged With: small business loan

Portafina Opens Doors for Aspiring Finance Professionals

By Marcela

The finance sector is one that contributes a significant amount to the UK’s GDP. For this reason, finance professionals are in high demand, especially ones who have made noticeable strides in the industry. One inspiring company that has stood out this year, especially in the UK, is Portafina.

Established in 2009, Portafina focuses on offering expert advice to help people plan for life after retirement, simplifying the pension journey and ensuring customers make the best decisions for their circumstances. The business has had an excellent year, with a remarkable level of business growth and received public recognition from three significant media platforms as a result.

The Financial Times Future 100 List

One of Portafina’s significant achievements for 2018 was making it onto the Financial Times Future 100 List in October. They received a feature on such a prestigious list as a result of the positive contributions they have made to the environment, society, diversity, or technology. What’s more, Portafina was also included on this list because they were seen as having a commitment to diversity, which is a necessity for any successful company in this day and age. [Read more…]

Filed Under: Business

What does your star sign reveal about your approach to office tidiness?

By Marcela

Let’s face it, there’s no shortage of office storage solutions on offer now, and these units are quick and easy to purchase.

You can get everything from space saving under-desk pedestals and multi-use cupboards to wood filing cabinets from Furniture At work and a variety of other retailers.

How effectively you use these units is another issue though. Whether you pride yourself on keeping your workspace neat and tidy, you like to let chaos reign or you’re somewhere in the middle, did you know that your approach to tidiness could be written in the stars? In its recent ‘Organised Mess’ infographic, Furniture At Work explored what the signs of the zodiac can reveal about different people’s attitudes towards keeping their work areas in check… [Read more…]

Filed Under: Business Tagged With: office storage

How can you embrace risk and make it work for you?

By Marcela

“Move fast and break things” – the original motto of one of the world’s most successful and disruptive tech and social media firms – seems on the surface to sum up the attitude of the most successful disruptive companies. Many people think these dynamos throw caution to the wind and charge headlong into established industries, leaving behind a path strewn with broken business models and defunct technologies.

Actually, many of the most successful entrepreneurial companies take a more nuanced and analytical approach to risk. They identify opportunities to pursue and decide which to follow based on their knowledge of the risks each poses. Then they manage and monitor their choices carefully.

Zulily CEO Darrell Cavens, a 2014 award winner, relates to this approach. “I’m not the kind of person who likes to jump out of airplanes or bet the entire farm. What we do is quickly iterate with a lot of ideas that work and then forge ahead with the best ones.”

How to gamble responsibly

Understanding risk in this way and coming up with strategies that limit your vulnerabilities are at the core of strong, innovative companies. [Read more…]

Filed Under: Business

Tips on selling your Business

By Marcela

We all know about business owners that have built up their business and then sold it on and made a lot of money. This might be something that you would like to do with your business. If you feel that you have value in your business and that you will be able to raise a significant amount of money form it, then it could be worth a try. However, it can seem a daunting task knowing what to do and where to start. Some of the tips below may help you.

Make sure the business is ready

It is really important to make sure that everything in the business is ready for the sale. For example you will want to make sure that the books are all up to date, the website is up to date as well and that you are prepared to answer any questions that you are asked about the business. If you have staff then you will need to prepare them as well and it may be necessary to prepare customers as well, depending on how your business works. Think about what the potential buyers may need to know and prepare for that, perhaps putting together procedures or information that they will find useful. [Read more…]

Filed Under: Business

Top tips for First Time Renters

By Marcela

When you buy a home to rent out, it can seem like a great way to get some extra income and for some people it can be very profitable. However, there are things which you may forget about when you are in the process of putting your plans in place. It is wise to make sure that you have covered everything before you start, just in case something goes wrong.

Keeping contingency money

It is tempting to think that once you start collecting rent that you will be able to spend that money and not worry about it. However, it is wise to keep some of the money back. This is because there could be a number of situations that you may need to pay out for. Firstly, if you have no tenants in the property you will still need to pay the costs of keeping the property which may include keeping it heated so that pipes do not freeze, paying council tax and paying standing charges on utilities. If you rely on that rent for  The property will also need to be kept in good repair, so it will need decorating from time to time as well as perhaps having other repair work done to it and so having some money put by to cover these things is really important. If it is a flat, then there may need to be payments towards work in communal spaces or even ground rent to be paid by landlords, which is worth investigating as well in order to ensure that you have enough money put by for it all. [Read more…]

Filed Under: Business

Ideas for Summer Kitchens

By Marcela

As the summer progresses it may give you some ideas of changes that you want to make to your kitchen. While the weather is sunny and warm, you may feel that you would like to have more connection to the outside, brighter things in your kitchen or maybe a completely new kitchen makeover.

Connecting to the outside could make the kitchen brighter and could make it easier to cook outside if you want a barbecue. Having doors that open into the garden can make a big difference as well as having a skylight or larger windows put into the kitchen. It may be that building a deck or patio just outside the kitchen will mean that you can prepare food inside and eat outside. Some ideas may be rather expensive, but it could be that you could make some smaller changes which could help you to feel more summery in your kitchen.

It could be that you choose to put some brighter decorations in your kitchen to make it look more summery. You could make small changes like a bright table cloth and chair cushions or some summery flowers on the table. Plants could also brighten the place up. A brightly patterned rug might help as well. Sometimes just a big clean can help to make things feel better and perhaps some brighter lighting, new tea towels and rearranging items on the worktops could make quite a difference. Even if you only have a small budget, just a few simple and cheap changes can make it feel so much better. [Read more…]

Filed Under: Business Tagged With: Summer Kitchens

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Recent Posts

  • 5 Ways to Effective Customer Service Delivery
  • 4 Reasons Why Your Business Will Fail
  • How to pick the best Conveyor Parts Supplier
  • Get the Financing You need to take Your Business Higher
  • Portafina Opens Doors for Aspiring Finance Professionals

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